We hold information about our customers and our contractors, as part of day to day business via taking phone calls, web enquiries, social media enquiries, when meeting face to face and third party services related to our business offering. We work with third party providers, including companies providing grounds maintenance services, gardening/landscaping, grounds works, construction works, traffic management, plant hire services which means they too may have access to customer information only where necessary. By signing a contract with us you are agreeing to us, and where appropriate our partners, holding your information.
In order for us to do business over the internet, we have third part partners who provide us with marketing services, advertising services and the means for clients to input their information to our websites to be accessed by ourselves and to be added to our in-house CRM system. Social media partners hold information on users of their services, which may include customers and our contractors. Those social media providers are responsible for management of the information they hold and have their own privacy policies in place, which are available via their online information sites.
What we do with your Information
We use the information you provide to be able to complete our obligations to you as a customer and contacting our contractors with details of the work they are undertaking for us. Our partners may also hold your information and we may have to provide them with your information in order for them to be able to provide you with their services. The service provider is responsible for the safety of the information they hold and have their own privacy policies.
How we hold your information
All information is held on a cloud based CRM system called Arbpro. Arbpro has its own safety processes and policy. Our business computers and storage devices cannot be accessed via publicly accessible computer networks. We maintain up to date anti-virus software with computers and devices subject to regular security scans.
What we do if there is a breach of our systems and data is accessed
We will inform you as soon as we become aware of any breach, advising of the nature of the breach, what data has been affected and how it has been affected. We will advise the Information Commissioner of the breach as soon as we become aware of it, in accordance with our statutory obligations. We will put in place an action plan to resolve the breach and to ensure that your information is returned to a safe and secure environment. We will aim to have an action plan in place within 24 hours of becoming aware of the breach and will resolve the breach as quickly as possible. The time taken to resolve a breach will depend on how complex and serious the breach.
What happens if you no longer want us to hold your information
You need to let us know by email or letter that you no longer want us to hold your information. We will remove your information from all our systems within 5 working days of you letting us know.